Answering critical customer satisfaction issues better and faster

 



Challenge

‒Pull all customer-related data into a centralized repository

‒Create a set of analytics services its business units can use to improve the company’s Net Promoter Score®  (NPS)

 

Solution

‒Micro Focus IDOL Information Analytics and Micro Focus Vertica Analytics Platform

‒Tableau

‒Hadoop

 

Result

‒ Maximize value of customer experience data to improve customer satisfaction

‒ Provide snapshot of customer experience metrics that is current and comprehensive; answer complex questions in 5-10 minutes

– Generate a 360-degree view of the Micro Focus customer experience