Challenge

 

‒Reduce the time required to respond to customer order requests

‒Modernize the error-prone data entry process

 

Solution

‒Micro Focus IDOL, Micro Focus KeyView

 

Result

‒Achieves a four-year savings of more than $2.5M

‒Improves call servicing time, enabling agents to retrieve addresses within seconds using just 7-10 keystrokes

‒Modernizes the address search experience to give agents faster, simpler access to 6 million service addresses

‒Eliminates requirements for user training, via a 1-line search box