News & Event
Case Study
다국적 기업 telecom service provider
작성자
3ware
작성일
2022-09-19 14:09
조회
198
Challenge
‒Provide support desk staff with fast access to precise information required to address customer’s problem
‒Improve knowledge management system search capabilities
Solution
‒Micro Focus IDOL
‒Micro Focus Software Services
Result
‒Reduced time-to-resolution with fast queries that ensure support experts can resolve customer issues quickly
‒Relevant results as query functionality makes sure that results deliver information most likely to resolve customer issues